Microsoft Teams Rooms (MTR) is a new communication tool between remote and office workers. MTRs allow for effective, direct, clear, and collaborative communication within the company, which maximizes productivity. It is indispensable that MTRs run smoothly to maintain productivity. Also, it is crucial to know how to recover as quickly as possible in the event of a system failure. In this blog post, you will learn the essential steps to restore the optimal operation of your HP Elite Slice G2 MTR after reinstalling Windows IoT.
Windows IoT operating system is available to original equipment manufacturers (OEMs), who make the software available to end users after preloading it on the hardware. Also, some volume license customers can get access to it in some cases. If you don’t have access to Windows IoT through volume licensing, you can download a copy from your OEM customer support.
Hardware repair
Detecting which hardware to replace can be challenging due to a lack of error codes, vague descriptions, or the complete inoperability of the device. If your device is under warranty, you are in luck since your OEM will cover and execute the potential replacements. If your OEM is HP, you will need to create an HP account and report the issue with your device. Even if opening an HP account would not necessarily be your first choice, it is good for tracking purposes. You can start the process with the following link: Contact Official HP® Support
Note: Keep your Serial Number (SN) handy; you will need it.
In the event your warranty expires, you will be responsible for expenses as well as the replacement process. Luckily, HP has a variety of videos that will guide you through the most common replacements:
- Replace the System Board | HP Elite Slice | HP – YouTube
- Replace the 2.5in Solid State Drive Assembly | HP Elite Slice | HP – YouTube
- Replace the CPU | HP Elite Slice | HP – YouTube
- Replace the Audio Module | HP Elite Slice | HP – YouTube
- Replace the Heatsink | HP Elite Slice | HP – YouTube
- Replace the Base Cover | HP Elite Slice | HP – YouTube
- Replace the Wireless LAN Module | HP Elite Slice | HP – YouTube
Note: If the hardware problem is related to the device’s motherboard, unenroll and delete your MTR from your Mobile Device Management (MDM) system because the MTR’s hardware ID will change and no longer be identifiable.
Create a Windows IoT bootable installation media (USB flash)
The HP Cloud Recovery Tool lets you download HP Recovery Media onto a USB flash drive. Other vendors provide different tools or options, so if your MTR is not HP branded, contact your OEM’s support team. A simple search will provide the contact information.
Follow the link to access the HP Cloud Recovery Tool. Once there, enter your device’s Product ID to identify the image your OEM installed. Please note that the Product ID is different from the Serial Number. In the specific case of the HP Elite Slice G2, find the Product ID by separating the two main parts of the case – A bit tricky, but if you’re trying to find it, you probably have to replace something anyway.
Finally, download the Image into a USB flash drive. We recommend formatting your USB flash drive and setting the system file to FAT32. Keep in mind that the USB flash drive must be at least 8Gb to create a bootable disc. After following the last steps, you will have a fresh Windows IoT image ready to go!
Re-image your MTR
The first thing is first. Connect a mouse and keyboard set to your MTR. I recommend using a USB hub plugged directly into your MTR to use all your peripherals simultaneously while re-imaging. If you’ve ever re-imaged a Windows machine, you’ll find that re-image of a MTR follows the same steps. If you never have, don’t panic. I’ve got you covered.
- Booting MTR with a USB drive
- Before turning on your MTR, plug in your previously prepared bootable Windows IoT USB flash drive
- Turn on the MTR
- Repeatedly press F12 until you see the BIOS menu. Depending on the device, you might need to use F2, F4, F5, or another key combination to get to the BIOS menu.
- Select BIOS Setup
- Select Boot Sequence
- Add boot option
- Name it “Windows IoT USB”
- Under File Name, click on the ellipsis icon (…)
- Under File System, choose the option with the USB files.
- Under Directories, click on efi >> boot >> bootx64.efi
- Click OK
- Click OK
- Place the “Windows IoT USB” option at the top of the list
- Click on Apply
- Click OK
- Click on Exit to reboot the computer
- Set the initial configuration and the Windows version of preference
- Use the default values or select your preferences under Windows Setup
- Language to install: English (United States)
- Time and currency format: English (United States)
- Keyboard or input method: US
- Click on Next
- Click on Install now
- Select Window IoT
- Click on Next
- Accept the license terms
- Click on Next
- Select Custom
- Delete everything until only Drive O Unallocated Space remains on the list
- Click on Next
- Use the default values or select your preferences under Windows Setup
At this point, your MTR will start installing Windows IoT and end with a final reboot. Finally, you will go through the Out-of-Box Experience.
Congratulations! You successfully reimaged your MTR.