Today, more and more agencies are utilizing digital services to reduce barriers and increase access to critical programs. The 21st Century Integrated Digital Experience Act, recent executive orders, and evolving customer expectations all point to digital identity as the key to modern service delivery. Leveraging an external credential service provider (CSP) can deliver multiple benefits, from improving customer experiences to meeting federal mandates. And because they specialize in identity proofing and credential management, CSPs also allow agencies to focus on their core mission. Several agencies have even adopted a multi-CSP approach, leveraging two or more external CSPs to reduce the risk of single-point failure and expand demographic coverage.
But while the benefits of leveraging CSPs are clear, successful implementation and go-live requires overcoming several key challenges, including:
+ Integrating with existing processes and Zero Trust architecture
+ Delineating roles, responsibilities, and risk between agency and CSP
+ Testing and learning from CSP integrations before roll-out
+ Managing organizational change and communications
+ Reporting accurately on app integration, performance, and risk
Our CSP Go-Live accelerator is designed to rapidly deliver ROI, allowing agencies to reap the benefits of an external CSP strategy from day one. This unique plug-and-play solution consists of five customizable components, all of which work together in tandem: Identity Integration, Customer Documents, Governance Agreements, App Onboarding Playbook, and Integrated Reporting.
Identity Integration: Our Identity Integration component delivers Azure Active Directory Business-to-Customer integration at scale, as well as accelerated integration of all leading CSPs using standard protocols.
Governance Agreements: These tailored agreements define how CSPs do business, offering a custom blueprint for operational processes and enabling enforcement of NIST 800-63 and other federal guidelines.